Service Terms & Conditions
1 Service Model
Swish Cleaning Inc. ("Swish") is a subscription-based cleaning service designed for ongoing residential upkeep. Services are structured to maintain a consistent level of cleanliness through recurring visits.
2 Scope of Service
Swish provides standardized, zone-based maintenance cleaning. Only the areas and add-ons selected at the time of booking will be completed.
Swish does not perform deep cleaning, restoration work, or tasks outside the selected scope unless explicitly added and approved.
3 Service Standard
Swish services are designed to deliver visible cleanliness and consistent upkeep. Results may vary depending on:
- The condition of the space
- Accessibility of surfaces
- Selected services and add-ons
Swish does not guarantee restoration of heavily soiled areas, permanent stains, or damage.
4 First Visit (Initial Reset)
The first visit is a deeper cleaning intended to bring the space to Swish standards and prepare it for ongoing maintenance.
This visit may include additional detailing, removal of initial buildup, and application of protective products where applicable.
Due to the initial condition of the space, adjustments to service scope or effort may be required. All subsequent visits are maintenance-based.
5 Scheduling & Arrival
6 Recurring Services
Services repeat automatically based on the selected frequency (weekly, bi-weekly, or multiple visits per week) on the same scheduled day(s) and time window.
By selecting a subscription, the client authorizes recurring charges until canceled in accordance with these terms.
Clients are responsible for ensuring access is available for every scheduled visit.
7 Area-Based Scheduling
Swish operates on route-based scheduling optimized by geographic area. Service dates are assigned based on location. Requests to change service dates:
- Are not guaranteed
- Must be submitted at least 24 hours in advance
- May incur additional fees
- Are subject to availability
If no alternative is available, the original scheduled visit remains in effect.
8 Home Access & Readiness
Clients must:
- Ensure access is guaranteed (entry code, key, concierge, etc.)
- Provide running water and electricity
- Maintain reasonable accessibility to all service areas
Swish does not move heavy clutter, reorganize spaces, or clean obstructed areas.
9 Property Condition
Pricing assumes a standard level of cleanliness. If conditions exceed what is reasonably maintainable within the selected service, Swish reserves the right to:
- Adjust the service
- Require additional services or fees
- Refuse service in extreme or unsafe conditions
10 Add-Ons & Additional Requests
Only services selected at booking will be completed. Any additional requests must be approved and may be subject to additional charges.
11 Scheduling Changes & Cancellations
A minimum of 24 hours' notice is required for any changes or cancellations.
Late cancellations or missed appointments due to lack of access may be charged in full.
12 Payment Terms
Payment is required at the time of booking or prior to service. Subscription services are billed automatically based on the selected plan.
The client confirms they are authorized to use the payment method provided.
Additional charges may apply for approved adjustments, add-ons, or service changes.
13 Satisfaction Policy
Any concerns must be reported within 24 hours of service completion.
Swish may, at its discretion, offer a touch-up or partial re-clean for validated issues. Refunds are not automatic and are evaluated on a case-by-case basis.
14 Chargebacks & Payment Disputes
By booking a service, the client agrees to contact Swish Cleaning Inc. to resolve any issues prior to initiating a chargeback or payment dispute.
Swish reserves the right to provide proof of service completion, including timestamps, service records, and photos.
Fraudulent or unjustified chargebacks may result in service suspension and additional recovery actions.
15 Service Completion
A service is considered completed once access is gained and cleaning has been performed within the selected scope.
Swish may document service completion through internal tracking systems and photos.
16 Limitations of Service
Swish does not guarantee:
- Removal of permanent stains, buildup, or damage
- Cleaning of areas not selected during booking
- Service in heavily cluttered or obstructed environments
- Results beyond standard maintenance cleaning
17 Liability
Swish is not responsible for:
- Pre-existing damage or normal wear and tear
- Fragile, valuable, or sensitive items not disclosed in advance
18 Safety
Swish reserves the right to refuse or discontinue service if conditions pose a risk to personnel, property, or equipment.
19 Quality Control
Swish may take before-and-after photos for internal quality assurance, training, and documentation purposes.
20 Abuse & Misuse
Swish reserves the right to refuse or terminate service for clients who:
- Repeatedly misuse the platform
- Dispute valid charges
- Violate these terms
21 Agreement
By booking a service, the client acknowledges and agrees to these Terms & Conditions in full.